Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase or order confirmation.

To initiate a return, please contact us at support@purrfectliving.in with your order details and reason for return.

Return Address:
Purrfect, 3 Dhangade Compound, Filmcity road, Goregaon (East), Mumbai - 400063.

Returns sent without prior approval will not be accepted.

Please note that customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@purrfectliving.in with photos of the product and packaging.

We will review the issue and arrange a replacement or refund as applicable.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Products damaged due to misuse or improper handling

• Clearance, sale, or discounted items

• Gift cards

If you have questions about a specific product, please contact us before purchasing.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at support@purrfectliving.in.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@purrfectliving.in