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Contact Us
We’d love to hear from you!
Whether you have a question about our products, your order, shipping, returns, or anything else, our team is here to help.
Customer Support
📧 Email: support@purrfectliving.in
Monday – Saturday
10:00 AM – 6:00 PM
Response Time
We aim to respond to all inquiries within 24–48 business hours.
For faster assistance, please include:
- Your Order Number
- Full Name
- Contact Number
- Details of your query
Before contacting us, you may find answers in our:
- Shipping Policy
- Refund & Return Policy
- Terms & Conditions
Thank you for choosing Purrfect Living. We appreciate your trust and look forward to helping you and your feline friends.
Frequently Asked Questions
Will my cat use it?
Every cat has its own personality, but most are naturally drawn to a dedicated scratching spot. To help them get started, place it where they already like to scratch or relax. A sprinkle of catnip or a favorite toy can also make the introduction easier.
How long does it last?
Built for everyday use, it should last a long time under normal conditions. The exact lifespan depends on how often your cat uses it, but replacing the scratching surface when it wears out helps keep it looking and performing like new.
Can I replace the scratching board?
Yes. The scratching board is replaceable, so you don't have to buy a whole new unit when it eventually wears down. Simply swap in a new board and keep using the same frame.
Is it suitable for large cats?
Absolutely. It's designed to provide a stable and comfortable scratching experience for cats of all sizes, including larger breeds and kittens too.
What if my cat doesn't use it?
Some cats need a little time to get used to something new. Try placing it in a familiar spot, rubbing a little catnip on the scratching surface, or rewarding your cat when they show interest. Most cats warm up to it with a little encouragement. If you're still having trouble, our support team is happy to help with tips and guidance.
What material is used?
Our scratching pad is made using durable, pet-safe materials and is bonded with a food-based adhesive that is safe for cats. The sturdy frame is built for everyday use, offering a reliable scratching surface that stands up to regular wear while keeping your pet's safety in mind.